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Cheap outdoor electric adult two wheel folding electric scooter bike china city bike 30-60KM (Offre №110178175fr)

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Country: Sweden
Langue: EN
Nombre: 110178175
Date de publication: 02-09-2024
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Tenders are hereby invited for the following: Leasing of a corporate office space for a period of five (5) years. Office Location: The office space should preferably be situated in the Hatfield, Arcadia, Lynnwood, Brooklyn, Centurion or Menlyn areas, but not limited to. Source: ONLINE TENDERS

Proposals are hereby invited for the following: Appointment of a service provider for the provisioning of an integrated cloud-based contact centre solution and an end-to-end cloud telephony solution for the NLC for a period of five years. Scope of works, services and deliverables: Phase 1: Cloud-Based Contact Centre and Telephony Solution Implementation: 1. Contact Centre Setup: a. The current Contact Centre and Telephony Solution is ZYCOO VoIP PBX; b. Establish an independent cloud-based contact centre to enable both on-prem and remote work for up to 50 Call Centre Agents; c. Inbound call handling includes porting the current numbers including the ShareCall number; d. Provide additional softphone licenses for 300 users; e. The current Telephone Number in use is a share call number: 08600 65383; f. No handsets will be required, softphone licences are required. 2. Automatic Call Distribution (ACD): a. Implement automatic routing of calls to specific agents or skill sets. 3. Interactive Voice Recording (IVR): a. Provide easy-to-manage IVR options, self-help for customers, and an emergency skill set feature; b. The Bidder must configure the Voice Announcements with implementation of the system. 4. Reporting: a. Implement a robust recording system with different reporting options, including real-time and historical data. This should include at least; service levels, calls offered, answered, abandoned, calls waiting, average talk time, list, and agent status etc; 5. Call Queue Management System: a. Manage users, queues, and skill sets with remote monitoring of calls and accessible from mobile devices; b. Wallboards with Dashboards to display real time reports according to requirements; c. Provision of an Email or SMS based OTP authentication mechanism. 6. Call Recordings: a. Implement comprehensive call recording, retrieval based on search criteria, export and email options, and integration with NLC"s Enterprise Solution data store and in compliance with NLC’s Data Retention Policy. 7. Call Quality Management: a. Conduct agent interaction monitoring, silent, barge, whisper functionality, and call quality scoring/customer feedback. 8. Omnichannel Integration: a. Integrate voice, Webchat, SMS, and social media for seamless routing, reporting, and recording; b. Integration with MS Outlook, MS-Teams WhatsApp for business. The duration of the Programme licensing and Support services is for a period of five (5) years from the date of signing of the Service Level Agreement (SLA). Source: ONLINE TENDERS

Bids are hereby invited for the following: Appointment of service provider for servicing and calibration of microscopes. Specifications: Servicing and calibration of microscopes, qty: 5: - Microscope Euromex Vc. 3031 Serial no 83321904500699; - Microscope Primo Star Zeiss Serial no 3131000196; - Microscope, Nikon SN 1270 Serial no 19028278; - Microscope Olympus BX41 Serial no SM13398; - Microscope Leisa Serial no 410900. Source: ONLINE TENDERS

Information are hereby requested for the following: Claims Management System. Scope: The client requires the following information for service providers, but not limited to: Roadmap: • Provide roadmap for the Claims management system, • Key functions, • Calculations of reserves, • IBNR (incurred but not reported) Calculations, • Can integrate with other systems including 3rd party systems through APIs. Cost breakdown must include the following: • Implementation costs, • Training costs, • Integration costs, • Annual Licence costs and rate on increase after the first year, • Support & Maintenance costs, Technical: • Provide high level Architecture diagram of the system, • Hardware requirements, • Provide hosting options available on prem/Cloud (Private cloud/SaaS), • Location, • Development & Support team. Approach: • Provide a high project plan for the implementation of the solution, • Share successful Case Study of similar work implemented through configuration of off-the shelf system or building a bespoke solution. Source: ONLINE TENDERS

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