Ushaka Marine World invites eligible and accredited service providers to submit a written quotation on their official letter head for the following: Provision of table attendant skills programme as per specifications. Scope: Provision of Waitron training: Course Content: • Provide Customer Service; • Process incoming and outgoing telephone calls; • Describe layout, services and facilities of the organization; • Communicate verbally; • Maintain effective working relationships with other members of staff; • Maintain a secure working environment; • Maintain a safe working environment; • Maintain health, hygiene and a professional appearance; • Prepare and clear areas for table service; • Provide a table service; • Provide a table drink service; • Perform basic calculations; • Maintain Data in a Computer System; • Develop Self within The Job Role; • Provide a carvery/buffet service; • Provide a silver service; • Serve bottled wines; • Provide a room service. Note: Training to take place at provider’s premises. Competency certificates to be provided upon completion of Skills Programme. Please include unit price per person. Number of Delegates: 16 (Split into staggered sessions and groups of 3, as per operational requirements and availability, i.e. 5 days per month for each group). (Offre №91137823fr)