Formal written quotations are hereby invited for the following: Establishment and maintenance of anti-fraud and corruption hotline for a period of three (3) years. Technical Specifications: The following deliverables will be expected from the service provider: 1.1. Reporting should be by call, sms and e-mail; 1.2. Reporting should also be by secure and anonymous web based (completion of online fraud reporting form); 1.3. Reporting should allow anonymity of the whistle blower; 1.4. The hotline should be secure (system and data); 1.5. The hotline should operate 24 hours and be Multi-lingual; 1.6. The hotline should be automated; 1.7. The recorded message should inform the whistle blower to give specific details (e.g. date and time of incident, location, names of involved perpetrators, detailed description of activity, etc); 1.8. The recorded message should encourage whistle blowers to give as much information as possible; 1.9. The hotline should be able to log and record all calls/sms/e-mails; 1.10. Progress report on the status of reported cases should be readily available on request. Please confirm the closing time as it was not published. (Offre №86983235fr)