Provision of Helpdesk and Other Support Services to the EURES Portal and Provision of ICT Helpdesk Services (№27992617)

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1. Section I
   1. Name and addresses
      European Labour Authority (ELA)
      Landererova 12
      Bratislava
      811 09
      Slovakia
      E-mail: [email protected]
      
   2. Type of the contracting authority:
      European institution/agency or international organisation
      
   3. Main activity:
      Other activity: Labour mobility
      
2. Section II
   1. Scope of the procurement:
      1. Title:
         

         Provision of Helpdesk and Other Support Services to the EURES Portal and Provision of ICT Helpdesk Services

         Reference number: ELA/2023/OP/0038
         
      2. Main CPV code:
         72253000, 72253000
         
      3. Type of contract:
         Services
         
      4. Short description:
         

         The purpose of this call is to:

         1. provide horizontal support to the EURES network and thereby to improve the quality and quantity of EURES services on the ground throughout the Union and the EEA and Switzerland in line with the EURES legal basis;

         2. provide ICT helpdesk services and network support services for the ELA offices.

      5. Information about lots:
         This contract is divided into lots: yes
      6. Total value of the procurement:
         Value excluding VAT: 3 000 000.00 EUR
   2. Description
      1. Title:
         

         Helpdesk and Other Support Services to EURES Portal

      2. Additional CPV code(s):
         72253000
         
      3. Place of performance:
         Main site or place of performance:

         Please consult the procurement documents.

      4. Description of the procurement:
         

         Helpdesk and other support services to the EURES portal.

      5. Award criteria:
         Quality criterion - Name: Organisation of the work and resources / Weighting: 24
         Quality criterion - Name: Quality control measures / Weighting: 24
         Quality criterion - Name: Infrastructure / Weighting: 12
         Price - Weighting: 40
         
      6. Information about options:
         Options: no
      7. Information about European Union funds:
         The procurement is related to a project and/or programme financed by European Union funds: no
      8. Additional information:
         

         Please consult the procurement documents.

3. Section IV
   1. Description:
      1. Type of procedure:
         Open procedure
      2. Information about a framework agreement or a dynamic purchasing system:
         The procurement involves the establishment of a framework agreement
      3. Information about electronic auction:
         
      4. Information about the Government Procurement Agreement (GPA):
         The procurement is covered by the Government Procurement Agreement: no
   2. Administrative information:
      1. Previous publication concerning this procedure:
         Notice number in the OJ S: 2023/S 182-568100
         
      2. Information about termination of dynamic purchasing system:
         
      3. Information about termination of call for competition in the form of a prior information notice:
         
4. Section V
   1. Contract No: ELA/2023/OP/0038/FWC
      Lot No: 1
      Title:

      Helpdesk and Other Support Services to EURES Portal

   2. Award of contract
      1. Date of conclusion of the contract: 2023-12-14
         
      2. Information about tenders:
         Number of tenders received: 2
         Number of tenders received from SMEs: 1
         Number of tenders received from tenderers from other EU Member States: 2
         Number of tenders received from tenderers from non-EU Member States: 0
         Number of tenders received by electronic means: 2
         The contract has been awarded to a group of economic operators: yes
      3. Name and address of the contractor:
         VASS EU Services
         B36349
         11, rue des Trois Canton
         Koerich-Windhof
         8399
         Luxembourg
         The contractor is an SME: yes
      4. Information on value of the contract/lot (excluding VAT):
         Initial estimated total value of the contract/lot: 3 000 000.00 EUR
         Total value of the contract/lot: 3 000 000.00 EUR
         
      5. Information about subcontracting:
         
         
5. Section VI
   1. Additional information
      

      Please consult the procurement documents.

   2. Procedures for review
      1. Review body
         General Court of the European Union
         Rue du Fort Niedergrünewald
         Luxembourg
         L-2925
         Luxembourg
         Telephone: +352 4303-1
         
      2. Body responsible for mediation procedures
         
         
      3. Service from which information about the review procedure may be obtained
         

         Please consult the procurement documents.

         
         
   3. Date of dispatch of this notice
      2023-12-19